Frequently Asked Questions

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🏝️ About Our Excursions

What excursions do you offer?

We offer five unique experiences in Punta Cana: Private Boat, Share Boat, Boogie (off-road buggy adventure), Parasailing, and Saona Island. Each tour page has full details on duration, inclusions, and what to expect.

Which excursion is best for families with kids?

Saona Island and Share Boat are great family-friendly options with no strict age requirements. Parasailing requires a minimum age of 10, and Boogie involves off-road activity that may not suit very young children. Contact us if you're unsure — we're happy to help you choose.

Are your tours safe?

Yes. All our excursions follow strict safety protocols, use certified guides, and quality-checked equipment. Specific safety details (like weight limits for Parasailing) are listed on each tour's page.

Do I need previous experience for Parasailing or Boogie?

No experience is needed for either. Our guides provide a full safety briefing before every activity.

What should I bring on my tour?

Swimwear, a towel, sunscreen (biodegradable when possible), comfortable sandals, sunglasses, and a camera or waterproof phone case. Specific tours may have additional recommendations on their page.

Is transportation included?

Most tours include round-trip transportation from your hotel. Please check your specific tour page, as pickup details vary (for example, Saona Island departs directly from your hotel reception at a set time).

How do I book a tour?

You can book directly through our website using the reservation form on each tour page, or contact us via WhatsApp for a faster, more personal response.

How far in advance should I book?

We recommend booking at least 2-3 days in advance, especially during high season, as availability is limited daily.

Can I book for a large group?

Yes! Private Boat and Saona Island are great options for groups. Contact us directly via WhatsApp or email to arrange group bookings and pricing.

Will I receive a confirmation after booking?

Yes, you'll receive a confirmation by email once your reservation is processed, including all the details of your tour.

Can I change the date of my reservation?

Yes, date changes are possible depending on availability. Please contact us as soon as possible to reschedule — see our Cancellation & Refund Policy for details.

Is my payment secure?

Yes, all payments are processed through secure, trusted channels.

What if I need to cancel after paying?

Please refer to our Cancellation & Refund Policy: free cancellation up to 48 hours before your tour, with 50% retained for cancellations within 24 hours.

What happens if it rains on the day of my tour?

If weather conditions make a tour unsafe, we will offer you a full refund or the option to reschedule at no additional cost.

How can I pay for my tour?

We accept payments via PayPal, as well as debit and credit cards. Payment details and links will be shared with you during the booking confirmation process.